1. Product(s) and/or peripherals of the product(s) available for sale (“Products”) will be delivered by our personnel or other delivery service providers that Regal Silver Limited (“we” or “us”) may engage from time to time. For detailed terms of the delivery services, please refer to the official documents issued by the delivery service provider. The delivery staff will try their best to confirm the delivery time with you and all persons who purchase the product(s) and/or peripherals of the product(s) available for sale (“you”) before delivery. We offer you the service of self-collection at our designated locations on terms and conditions determined in our absolute discretion.
  2. Local delivery service and delivery fee
    • If you choose the delivery service in your order to purchase our Products (“Order”), we or other delivery service providers we may engage from time to time will confirm the date, agreed by you and us, of delivery or pick-up of the Products in your Order (“Delivery Date”) and time with you by email. Please note that there is no delivery service on Sundays and public holidays.
    • Delivery service is currently only available in Hong Kong, including Hong Kong Island, Kowloon, New Territories, Tung Chung, Ma Wan and Discovery Bay, please contact us for details of delivery service arrangement.
    • Delivery service is not applicable to border and restricted areas, outlying islands (except Ma Wan, Discovery Bay and Tung Chung), Disneyland, warehouses, ships, public areas (such as: stations/streets/stairs, etc.) and areas where trucks are prohibited from entering.
    • Free delivery service will be offered if the Order amount exceeds HK$500 (calculated based on the post-discount payment amount (i.e. net amount)); if the Order does not qualify for free delivery, a delivery fee of HK$50 will be charged.
    • If for actual circumstances or other reasons, the courier is not able to deliver the Products to the address designated in your Order where the Products are delivered thereto (“Delivery Address”) as specified in your Order, the courier shall provide a delivery fee quote, for example, fee for stairs, based on actual circumstances of delivery. You shall pay the quoted delivery fee in cash to the courier on delivery.
    • If there is no one to receive the Product(s) at the time of delivery, the courier will call the contact person listed in the Order and make an appointment for the next delivery. If the delivery fails twice, the Product(s) will be returned to us, and you will be responsible for the cost of returning and re-delivering the Product(s).
    • We shall not be liable for any delay or failure in delivery that is caused by or resulting from accidents, traffic conditions, weather conditions or any other causes that are beyond our control.
    • Delivery services will be immediately suspended when the typhoon signal No.8 or above or black rainstorm signal is hoisted by the Hong Kong Observatory on the day of delivery. If the typhoon signal No.8 or above is cancelled, delivery service will be arranged on the next available day; if the black rainstorm signal is cancelled, the delivery service will be rescheduled by contacting you.
    • You can check the status of your Order on the Website. If you want to change your Order, please inform our Customer Service Department by email ([email protected]). We shall try our best to accommodate any such changes but are not obligated to do so.
    • If for any reason we find it necessary to amend the Delivery Date, we will notify you of the amended date as soon as possible. Estimated delivery times are for reference only. Under no circumstances shall we be liable for any advancement or delay (for whatever reason and whether or not you have been notified) in the Delivery Date.
  3. If you have not provided us with sufficient or precise instructions for delivery, without prejudice to any rights or indemnity and at our sole and absolute discretion, we may:
    • keep the related Products until the actual Delivery Date, and charge you the fee for picking up the returned Products and a reasonable monthly storage fee (including any insurance costs incurred); or
    • cancel your Order and charge you any additional expenses and losses incurred by us caused by insufficient and inaccurate information in the Order provided or your failure to receive the Products; or
    • dispose of the unclaimed Products in any manner without any obligation or liability to you.
  4. Upon delivery, we shall be deemed to have properly performed all obligations under the Contract, and the Products delivered shall be deemed to be correct and of satisfactory quality.
  5. All risks in the Products shall pass to you immediately upon the Products being delivered to the Delivery Address; however we shall retain title in the Products until full payment has been received.